Product Support & Warranty
At FORMIQI, we are committed to providing reliable artistic home decor products and a clear support experience for every customer.
Each product is carefully selected and inspected before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will work with you to provide an appropriate solution.
90-Day Limited Warranty
Most FORMIQI products purchased through formiqi.com are covered by a 90-day limited warranty, beginning from the date your order is delivered.
This warranty applies to eligible manufacturing defects or product-related issues that occur during normal intended use.
Depending on the circumstances, we may provide:
A replacement product
A replacement component or accessory, where available
Store credit
A refund, where appropriate
The specific solution will depend on the nature of the issue, product availability, and the circumstances of the warranty claim.
What Is Covered
Our limited warranty may cover issues such as:
Manufacturing Defects
Defects in materials or workmanship that affect the normal structure, appearance, or intended functionality of the product.
Material and Structural Issues
Eligible issues involving:
Product structure
Manufacturing imperfections affecting normal use
Material defects
Construction or assembly issues
Unexpected damage caused by manufacturing processes
Such issues must occur during normal intended use and not result from misuse, accidental damage, or improper handling.
Product Condition Issues
Problems involving the product's construction, finish, or components that are not caused by accidental damage, modification, improper care, or misuse.
Products Damaged on Arrival
Items that arrive broken, damaged, defective, or unusable due to shipping or handling may be eligible for warranty assistance.
What Is Not Covered
The warranty does not cover damage or issues caused by:
Accidental drops, impacts, cracks, or breakage
Improper handling, installation, or placement
Misuse or use outside the product's intended purpose
Exposure to excessive moisture, water, heat, chemicals, or unsuitable environments
Normal wear and tear
Cosmetic changes caused by regular use
Unauthorized repairs, modifications, or alterations
Damage caused by improper cleaning or maintenance
Loss or theft
Damage occurring after the applicable warranty period
Minor variations in color, finish, texture, shape, material details, or decorative elements are generally not considered defects when they represent natural characteristics of artistic production.
Damaged or Defective Items
If your FORMIQI product arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.
To help us review your request quickly, please provide:
Your order number
Your full name and email address
A brief description of the issue
Clear photos showing the problem
Additional images or videos where helpful
Photos of the packaging if the item was damaged during shipping
Please keep the original product and packaging until our customer service team has reviewed your request.
How to Make a Warranty Claim
To submit a warranty claim, contact our customer service team through the contact information listed on our website.
Please include:
Order number
Product name
Description of the issue
Supporting photos or videos
Our team will normally review your request and respond within 24–48 business hours.
Additional information may be requested if necessary to confirm the issue and determine the appropriate solution.
Replacement Products
If a replacement is approved, we will make reasonable efforts to provide the same product.
If the original product is unavailable, we may offer:
A comparable replacement product
A replacement component where available
Store credit
Another appropriate solution
Replacement availability may vary depending on current inventory.
Refunds
Warranty approval does not automatically guarantee a cash refund.
Refund eligibility is determined according to the nature of the issue and our applicable Return & Refund Policy.
When a refund is approved, it will normally be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Returns and Warranty Are Different
Our Return & Refund Policy applies when you wish to return an eligible purchase within the applicable return period.
Our Limited Warranty applies to qualifying manufacturing defects and product-related issues.
Please review our Return & Refund Policy for complete information regarding returns, refunds, and eligibility requirements.
Shipping Damage
If your package appears damaged when delivered, we recommend taking photos of the package before opening it.
If the product inside is damaged, please contact our customer service team and provide photographs of:
The outer packaging
The shipping label
The damaged product
Any damaged internal packaging
This information helps us review your request more efficiently.
Product Care
To help maintain your FORMIQI artistic home decor pieces in good condition:
Follow all included product instructions.
Use the product only for its intended decorative purpose.
Handle vases and decorative structures carefully.
Avoid unnecessary exposure to excessive moisture, heat, or harsh chemicals.
Use suitable cleaning methods and materials.
Avoid excessive pressure, impact, or rough handling.
Store products properly when not in use.
Follow recommended care guidance for different materials and finishes.
Improper use, handling, or maintenance may affect warranty eligibility.
Consumer Rights
This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.
Contact Us
If you have questions about a product, warranty coverage, or an existing claim, please contact our customer service team.
Brand: FORMIQI
Website: formiqi.com
Legal Entity:
Harbin Lidian Technology Co., Ltd.
Registered Address:
No. 14, South Side, 1st Floor and No. 14, South Side, 2nd Floor, Building 8, Wenzhi Yiyuan, Taiping Street, Bayan Town, Bayan County, Harbin City, Heilongjiang Province, China
Unified Social Credit Code:
91230126MAEDQKBD78
Customer Support Email:
service@formiqi.com
We aim to respond to customer inquiries within 24–48 business hours.
FORMIQI — Sculptural Designs Inspired by Modern Living.