Welcome to FORMIQI

We are committed to providing responsive and reliable customer support throughout your shopping experience.

Whether you need assistance with product information, product details, order status, shipping, returns, damaged or incorrect items, or general questions about our artistic home decor collection, our customer care team is here to assist you.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channel below.

1. Customer Support by Email

Email: service@formiqi.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number in your message whenever possible.

For product-related questions, please include:

Product name
Order number, if applicable
A brief description of your question or issue
Clear photos, where relevant
Additional details that may help us better understand your request

Providing these details allows our team to review your inquiry more efficiently and provide suitable assistance.

2. Customer Support Hours

Customer Support Email:
service@formiqi.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

Order status and tracking
Shipping and delivery inquiries
Product information
Product care and usage guidance
Damaged, defective, incorrect, or incomplete orders
Returns and after-sales inquiries
Product materials, dimensions, and specifications
Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected components.

4. Product Support

FORMIQI creates thoughtfully designed artistic home decor pieces, specializing in sculptural vases, geometric vases, and curved vases that combine contemporary aesthetics with refined craftsmanship.

Our collection is inspired by modern architecture, natural forms, and artistic expression, bringing unique visual character and timeless elegance to interior spaces.

If you need assistance with a product, our customer care team can help with questions regarding:

Product dimensions
Materials and finishes
Design details and craftsmanship
Product variations
Usage recommendations
Product care instructions
Packaging and included accessories
General product questions

Because specifications may vary between different designs, please include the product name or order details when contacting us.

5. Business & Wholesale Inquiries

FORMIQI welcomes inquiries from retailers, distributors, interior designers, commercial buyers, and other potential partners.

For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:

Email: service@formiqi.com

Please use one of the following email subjects:

Subject: Business Inquiry
Subject: Wholesale Inquiry

If possible, please include:

Company name
Market or region
Expected order volume
A brief description of your inquiry

6. Corporate Information

Brand: FORMIQI

Website: formiqi.com

Legal Entity:
Harbin Lidian Technology Co., Ltd.

Registered Address:
No. 14, South Side, 1st Floor and No. 14, South Side, 2nd Floor, Building 8, Wenzhi Yiyuan, Taiping Street, Bayan Town, Bayan County, Harbin City, Heilongjiang Province, China

Unified Social Credit Code:
91230126MAEDQKBD78

Customer Support Email:
service@formiqi.com

formiqi.com is owned and operated by Harbin Lidian Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From discovering the perfect artistic piece for your home to receiving and enjoying your order, our team is dedicated to making your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us at:

Email: service@formiqi.com

Thank you for choosing FORMIQI.

FORMIQI — Sculptural Designs Inspired by Modern Living.