FAQ
Orders & Shipping
How do I place an order?
To place an order, select the FORMIQI artistic home decor piece you would like to purchase, review the available options, add the item to your cart, and complete the checkout process.
Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping preparation, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.
How do I track my order?
Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.
Please note that tracking updates may take some time to appear after a shipping label has been created. Carrier tracking frequency may vary depending on the shipping provider and destination.
When will my order arrive?
Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.
Order processing times and estimated shipping periods are provided in our Shipping Policy.
All delivery timeframes are estimates and are not guaranteed delivery dates.
What should I do if my order arrives damaged, incorrect, or incomplete?
If your FORMIQI product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
To help us review the issue efficiently, please provide:
Your order number
Clear photos of the product
Photos of the packaging
A photo of the shipping label, if available
Additional details describing the issue
Our support team will review the information and advise you on the appropriate next steps.
Product Support
What types of products does FORMIQI offer?
FORMIQI offers a curated collection of contemporary artistic home decor pieces designed to enhance modern living spaces through unique forms, refined materials, and timeless aesthetics.
Our collection includes:
Sculptural Vases
Geometric Vases
Curved Vases
Modern decorative home accents
Art-inspired interior pieces
Available products may change as new collections and designs are introduced.
Are FORMIQI products made with different materials and finishes?
Materials, finishes, textures, colors, and craftsmanship details may vary depending on the individual design.
Due to artistic production processes and material characteristics, slight differences in:
Shape
Texture
Color
Surface finish
Decorative details
Overall appearance
may occur between individual pieces or production batches.
These subtle variations are considered natural characteristics of artistic design and do not necessarily indicate a product defect.
Will the product look exactly like the photos?
We make reasonable efforts to display product colors, finishes, proportions, and design details as accurately as possible.
However, actual appearance may vary slightly due to:
Screen settings
Lighting conditions
Photography
Material characteristics
Handcrafted production processes
Natural variations between pieces
Please review the individual product page for specific product information.
How should I care for FORMIQI decorative pieces?
For most FORMIQI products:
Handle each piece carefully to protect the surface and structure.
Avoid dropping, strong impact, or excessive pressure.
Keep products clean and dry.
Use a soft cloth for gentle cleaning when appropriate.
Avoid harsh chemical cleaners.
Follow product-specific care instructions when provided.
Proper care helps maintain the appearance and longevity of your artistic home decor piece.
Can FORMIQI products be used outdoors?
Unless a product page specifically states otherwise, FORMIQI decorative pieces are designed primarily for indoor use.
We recommend protecting products from unnecessary exposure to:
Rain
Excessive moisture
Extreme temperatures
Direct sunlight for extended periods
Harsh chemicals
Any outdoor-use recommendation applies only where specifically stated for the individual product.
Are product dimensions exact?
Product dimensions shown on our website are intended to provide a useful reference.
Small variations may occur due to manufacturing methods, artistic design characteristics, product structure, or measurement techniques.
Please review the individual product page for detailed specifications.
Returns & Warranty
What is your return process?
Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.
Returns sent without prior authorization or without following the provided instructions may not be accepted.
Does FORMIQI offer a warranty?
Eligible FORMIQI products may be covered by limited product support for qualifying issues related to materials or workmanship during normal intended use.
The applicable support period, where offered, will be stated on the relevant product page, product documentation, or order information.
For additional details, please review our Product Support & Care information.
What should I do if my product develops a problem?
If your FORMIQI product experiences an issue involving structure, material condition, surface details, or other product-related concerns, please avoid attempting repairs or modifications that may affect the product.
If the problem continues, please contact:
Email: service@formiqi.com
Please include:
Your order number
Product name
A description of the issue
Clear photos where relevant
Additional details that may help explain the situation
This information will help our support team review your request more efficiently.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.
Is my payment information secure?
Payments are processed through the payment methods and payment service providers displayed during checkout.
FORMIQI does not request customers to send complete payment card information through email or customer support messages.
For additional information, please review our Payment & Security Policy.
Product Information
Where can I find detailed product specifications?
Product-specific information is provided on each individual product page and may include:
Product dimensions
Materials and finishes
Colors and design variations
Structural details
Included accessories
Care instructions
Recommended usage
Because specifications vary between designs, please review the relevant product page before purchasing.
Can colors or finishes look different in person?
Yes. Product colors, textures, and finishes may appear slightly different depending on:
Screen settings
Room lighting
Photography conditions
Product materials
Manufacturing characteristics
We aim to represent each product as accurately as reasonably possible.
Do artistic pieces have identical finishes and details?
Not necessarily.
FORMIQI products are inspired by artistic expression, natural forms, and contemporary design principles. Different materials, textures, finishes, and production processes may create subtle variations between individual pieces.
These unique characteristics are part of the individuality and craftsmanship of each design and do not necessarily indicate a defect.
Contact Us
If you have questions about your order, shipping, returns, product care, product specifications, or product usage, please contact us:
Email: service@formiqi.com
For order-related inquiries, please include your order number whenever possible.
For product support, including your product name and a short description of the issue will help us assist you more efficiently.
Brand: FORMIQI
Website: formiqi.com
Legal Entity:
Harbin Lidian Technology Co., Ltd.
Registered Address:
No. 14, South Side, 1st Floor and No. 14, South Side, 2nd Floor, Building 8, Wenzhi Yiyuan, Taiping Street, Bayan Town, Bayan County, Harbin City, Heilongjiang Province, China
Unified Social Credit Code:
91230126MAEDQKBD78
Customer Support Email:
service@formiqi.com
FORMIQI — Sculptural Designs Inspired by Modern Living.
Discover contemporary vase collections, artistic forms, and timeless interior designs created to bring character and elegance into your living spaces.